Resident Assistance

Welcome Home!

As a resident of a MetCap Living Community, we take great pride in ensuring you have convenient ways of getting the information and assistance you need. When someone moves into a MetCap Living Community they are provided with a Welcome Home booklet, which contains commonly asked questions and answers. New residents to a MetCap Living Community are also provided with a Directory of Key Contacts.

Resident Maintenance Request

Residents of a MetCap Living Community who are seeking maintenance of their suite have a variety of ways of making their request. Click here for more details.

Greater Toronto Resident Helpline 1-877-METCAP-1 (1-877-638-2271)

If you live in a MetCap Living Community in Greater Toronto, and for any reason, you have outstanding issues that need to be resolved or if you have any suggestions, we invite you to talk to our Resident Helpline representative. 

Greater Toronto After Hours Emergency 1-866-511-0536 or 416-340-0536

If you live in the Greater Toronto Area and are calling after hours with an emergency situation please call 1-866-511-0536 or 416-340-0536.

Place Dorchester After Hours Emergency 514-933-6771

If you live in Place Dorchester and are calling after hours with an emergency situation please call 514-933-6771.