Resident Assistance

Welcome Home!

As a resident of a MetCap Living Community, we take great pride in ensuring you have convenient ways of getting the information and assistance you need. When someone moves into a MetCap Living Community they are provided with a Welcome Home booklet, which contains commonly asked questions and answers. New residents to a MetCap Living Community are also provided with a Directory of Key Contacts.

Resident Maintenance Request

Residents of a MetCap Living Community who are seeking maintenance of their suite have a variety of ways of making their request. 

Click here to submit a request Online: MetCap’s Resident’s Portals

Or Resident Maintenance Request forms can be obtained in-person from the Resident Manager of the building. Resident Maintenance Request forms can be found here

Leaseholders may also contact the MetCap Living Resident Helpline at 1-877-638-2271 or email customerservice@metcap.com and ask a representative for assistance in obtaining a Maintenance Request Form.

If you require further information regarding access to this method, please contact your Management Office or the MetCap Living Resident Helpline at 1-877-638-2271.

Resident Helpline 1-877-METCAP-1 (1-877-638-2271)

If you live in a MetCap Living Community in Greater Toronto, and for any reason, you have outstanding issues that need to be resolved or if you have any suggestions, we invite you to talk to our Resident Helpline representative.

After Hours Emergency 1-866-511-0536 or 416-340-0536